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Re: With our Comcast cable modem Comcast kept telling us...

Posted by real_jj on May 24, 2006 at 16:12:34:
Well, there was the time I called up comcast to report we hadn't had DNS for a while. The lady on the other end said "your modem is up, you probably have a virus, so wipe your system and start over".
To which we replied: Um, let's see, the two XP boxes, the W2000 Box, the W89SE box and the linux box all got exactly the same virus at the same time?
And she replied: It's not on our end, so probably you did.
When I asked for her supe, she stalled me and hung up.
Half an hour later, they got their DNS up again.
We also had our modem go fubar once. But a trip to the office with the old modem got us a new one immediately. Home, plug in, off we went.