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not enough information

Posted by tunenut on May 2, 2006 at 11:09:51:
If a new cable fixed the problem, then it's hard to blame anything but the cable. But cables don't usually go bad suddenly, unless they are abused. If everything is working, it is awfully hard to go back and figure out what might have gone wrong in the past. And the fact that a friend or a few people at Radio Shack also had problems doesn't really give you any information you can use. Something could have died on the phone company side...if you are really worried, call them up, tell them your DSL service was out for X hours and they will probably credit you for the loss of service.