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if it's still not working, then you can figure out what is wrong

Posted by tunenut on May 2, 2006 at 15:20:07:
but it won't be easy. You can use a packet sniffer like Ethereal to see whether you actually have anything going out from your Ethernet card to your modem. If you don't, there is something dead in your own computer. Think spyware and viruses. This actually happened to me, so I know it can kill a DSL connection from the computer side. If however, you have the right stuff going out to the modem, it's either the modem or a cable or something on the phone company side. Again, the fact that the same thing happened to other people may be interesting, but it doesn't help solving your own problem. If I were betting, I would bet more on the computer than a modem or the phone company. Do you have access to a laptop that you could try to see if the connection is alive? That would be a good first start.